BV
Brendan V

1 reviews | Active since Feb 2014

05 Sept 2016, 16:42

Samsung after sale service

<p>I bought a 64 inch plasma tv set. Within the warrantee period the panel failed and it was replaced. Now not even 2 years after the first panel replacement the second panel needs to be replaced again. Samsung just throws their hands up in the air and says sorry, your problem. The manager is Saphiso mdakane according to the agent he which works under him it is now my problem. I also spoke to the reapir agents of Samsung--Liptronics. They have never replaced a panel of a set like mine, but I am going for my third panel. Surely they must admit that there is something wrong , but they got their sale and now just saying it is the customers problem.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Sept 2016, 16:54
Official

Hi Brendan

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 225.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team