dM
de M
1 reviews | Active since Dec 2012
19 Nov 2021, 17:28
Samsung after care.
I have reported my washing machine that just went dead. The call centre promised 3 days and it will be sorted. They do not get back to you. I phoned again and they said they will come back no one got back. I email again and the last answer was they cannot get hold of the service people. Really. ??? I am seriously thinking in getting rather other brands. How pathetic service.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Nov 2021, 18:01Good day De Bruyn
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's reply19 Nov 2021, 18:01
Official
Good day De Bruyn
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
dM
de M's updateReviewer Update
22 Nov 2021, 14:28I contacted the Samsung again today. i was now told that somebody will phone me and make arrangements for the 23rd. I explained to them that it will be 3 days not going to work waiting for Samsung. It is absolutely bad service. All they care about is that i should know it will be R350-00 for call out. NEVER mind the 3 days i lost at work. I will never ever buy a Samsung again. There is just no after sales service.
dM
de M's update22 Nov 2021, 14:28
Reviewer Update
I contacted the Samsung again today. i was now told that somebody will phone me and make arrangements for the 23rd. I explained to them that it will be 3 days not going to work waiting for Samsung. It is absolutely bad service. All they care about is that i should know it will be R350-00 for call out. NEVER mind the 3 days i lost at work. I will never ever buy a Samsung again. There is just no after sales service.
Samsung South Africa's replyOfficial
22 Nov 2021, 15:05Thank you for your posting your comments.
We are committed to providing the best possible service and assure you that this will be addressed with the respective team.
We apologize for the negative experience.
^NM
We are committed to providing the best possible service and assure you that this will be addressed with the respective team.
We apologize for the negative experience.
^NM
Samsung South Africa's reply22 Nov 2021, 15:05
Official
Thank you for your posting your comments.
We are committed to providing the best possible service and assure you that this will be addressed with the respective team.
We apologize for the negative experience.
^NM
We are committed to providing the best possible service and assure you that this will be addressed with the respective team.
We apologize for the negative experience.
^NM