Samsung ADH Warranty on Galaxy S4

After purchasing a Samsung Galaxy S4 from an online retail outlet, it suffered some damage that hindered it from charging correctly. I registered the device via the Samsung ADH app and took it in for assessment. <br> <br> Despite having proof of payment submitted, they quoted R2000 for a repair that is covered under the warranty. I rejected the quote stating that the warranty period is still valid. <br> <br> Now, their story is that the phone was activated a month before purchase and that the correct proof of purchase must be supp****. <br> <br> This back and forth dialogue has taken 5 days and I still have note received confirmation that the phone has been repaired. Overall, it is a frustrating and ridiculous experience that has made me skeptical about the Samsung ADH agreement. <br> <br> <br>