DL
Daniel L

1 reviews | Active since Jun 2015

08 Jun 2015, 16:43

Samsung adh warranty

I got a Samsung A3 smartphone on contract about 6 weeks ago and stupidly managed to break the screen. I didn't get the insurance (my own fault). My issue is not with the phone, which is great. My complaint stems from them not including the A3 in their adh warranty while phones like the galaxy trend and trend neo are included. As a further issue, I would love to know why Samsung doesn't insist that the adh warranty is used as a sales and marketing tool by cellular service providers when advising about phones. Surely this is a great way to convince someone to purchase a particular product.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Jun 2015, 18:13
Official
Hello daniel_lippke,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

kind regards
Samsung SA