1 reviews | Active since Sept 2016
SAMSUNG ADH UNSUCCESSFUL REPAIR
<p>I have recently given my samsung S6 into Samsung ADH for a screen repair. I was advised that it would take approximately a week to be repaired. My handset was only returned after a MONTH and the screen replacement was not done properly. The top right of the screen is not secured into place properly as it sticks out off the phone abit and is very concerning. I have sent samsungadh an email regarding this however I have had no response from them to date. I strongly question the service and quality control at Samsung Adh!</p>
Hi Avinash
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Avinash
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
My handset had been returned for a proper repair as per my previous complaint. Another month had gone pass with NO response from samsungadh. I then emailed the adh division to query the hold up. To my surprise, my email was returned with a quotation to repair my handset stating that it was for a second repair which the warranty did not cover. I then rep**** to the email stating that it is NOT a second repair and that it was a recall to do the initial repair properly! I then received calls from a company called "Fair Trade Solutions" who I then had to explain the history behind this issue. They contacted the repair company which I believe is "Cell Clinic" and to have been now given a different report regarding the quotation stating that the phone is now apparently damaged and hence the quote. I am APPALLED at the POOR POOR service level in which I am being treated with, in addition to claims being FALSELY made that the device was delivered with damage/s. The device was logged by samsung adh as "Screen is loose on top and not fitted well". There were no other faults/damage to this device. I have clearly stated in my last email to "Fair Trade Solutions" on monday that I will NOT accept a quote to pay for damge/s that were not done by myself! I have neither received any feedback fro this last correspondance. Please can this matter be rectified and I STRONGLY suggest that proper procedures be put into place so to avoid (He said, She said) issues such as this.
My handset had been returned for a proper repair as per my previous complaint. Another month had gone pass with NO response from samsungadh. I then emailed the adh division to query the hold up. To my surprise, my email was returned with a quotation to repair my handset stating that it was for a second repair which the warranty did not cover. I then rep**** to the email stating that it is NOT a second repair and that it was a recall to do the initial repair properly! I then received calls from a company called "Fair Trade Solutions" who I then had to explain the history behind this issue. They contacted the repair company which I believe is "Cell Clinic" and to have been now given a different report regarding the quotation stating that the phone is now apparently damaged and hence the quote. I am APPALLED at the POOR POOR service level in which I am being treated with, in addition to claims being FALSELY made that the device was delivered with damage/s. The device was logged by samsung adh as "Screen is loose on top and not fitted well". There were no other faults/damage to this device. I have clearly stated in my last email to "Fair Trade Solutions" on monday that I will NOT accept a quote to pay for damge/s that were not done by myself! I have neither received any feedback fro this last correspondance. Please can this matter be rectified and I STRONGLY suggest that proper procedures be put into place so to avoid (He said, She said) issues such as this.