Samsung ADH - Shocking Service

<p>I sent my S6 edge in for screen repairs with Samsung ADH. This was a month ago. The first loan handset I received kept freezing and overheating. So after several complaints they sent me an alternative. I was informed at the start of this process that I will be constantly kept up to date with regards to progress and I have not, in fact I have phoned weekly to be told they are still awaiting spares and they cannot give me a turnaround time. Today I phoned..week 4 to be told that spares have arrived but not in my colour. Does this mean I need to wait another 4 Weeks. What was suppose to be 5 - 7 working days has turned into a month. I am completely shocked at the poor level of service I have received. For years I have been a Samsung devote but I will seriously look at different alternatives when I buy my next handset.</p>