Samsung ADH repair

<p>I have a Samsung S6 edge that has been booked in for repair with 1 of Samsungs 3rd parties or make that 2.</p> <p>Initially we called the Smart Lab centre to book the phone in for repair where they then advised that they do not have the part in stock and will call us back as soon as they do for collection of the device. 2 weeks after not hearing back we got in contact with smart care team and they advised that we need to bring it in so they can order the parts. we then had to take the device in and at the time came to learn that the ADH cover is only 1 year on the S6 however the phone was 3 days or so out of ADH according to them and then had to Pay to get the Phone booked in while they follow through with the issue.</p> <p>we were then called from the Service centre where we needed to provide additional information and so fourth and was then advised by Didi and Thuli that they will Authorise the repair as the issue is related to Samsung Smartlab that was at fault.</p> <p>We never heard back till we needed to call back every week and no-one took ownership. we were then advised that Smart Lab is no longer a part of Samsung and that Samsung will not take responsibility for this issue and that we need to pay for the repair over R4000. i do understand that Samsung sub contract there repairs to certain providers but for the users and customers to be inconvenience due to Samsung ending contracts with certain providers and 3rd Parties.</p> <p>Please advise what the best way forward would be as this has been going on now as from October 2016 and nothing gets feedback to me unless i call in get placed on hold 20minutes at a time and told that someone will get back to me with no success and i need to then end up giving it 2weeks at a time for them to get back to me and eventually have to call again myself.</p> <p> I feel that the service that i have received is really poor and for the mere fact that all my home, entertainment and personal devices are all Samsung makes me feel that i will never recommend Samsung due to the Bad comeback service and sell off all my stuff that i own which probably equates to Over R100 000 worth of Samsung Appliances.</p> <p>Hope to Hear Back from Someone who can help without running further phone bills as i feel that i have probably spend in total more than a 24hr Day on the phone to Samsung Staff with 0 help.</p>