1 reviews | Active since Aug 2015
Samsung ADH Premium messup
I have registered for Samsung ADH Premium shortly after getting my Samsung Note 4. The Note 4 is a great phone and I expected the service from Samsung to be on an equal standard. <br> <br> My baby girl got hold of my Note 4 and threw it on the ground. The screed broke witch can be expected. I contacted ADH Premium who promptly came to fetch my phone and gave me a loan phone to use in the meantime. I shortly thereafter got a quote for the repair of additional components. I then responded by declining the additional repair and asked them to only repair the screen as Samsung advertised. Which they then refuse to do unless I accept and pay for all the repairs. This sounds like a money making scheme for me. They lure you in with the promise of free repairs and then charge you for everything else they can think of. <br> <br> The lady from ADH Premium acknowledged that this is not part of published requirements/limitations of ADH premium, but they still refuse to the make the repair on my screen. <br> <br> Please Samsung help me out here. I love your products, don't fail me on the service!! It is a package deal after all. <br>
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Kind regards
Samsung SA
