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willa W

1 reviews | Active since Nov 2016

17 Jun 2017, 08:03

Samsung ADH Premium

<p>I am very upset that Samsung changed their ADH Premium warranty. I was not aware of this. Initially it covered 2 repairs over a period of 24 months. However this was reduced to 1 repair over a period of 12 months. I had subscribed to ADH last year before the changes were made. This sucks. My screen is busted and this warranty means nothing to me now. I am upgrading soon, i will not be supporting samsung any longer. I bought the 6s edge because of this warranty, i have been supporting samsung for years and now it has to come to an end. What if i buy the s8 and after 12 months my screen cracks... These phones are so fragile. Obviously this got reduced because of the costs. Why not cover for atleast 1 repair for 24 months? This is why i am not upgrading to a samsung. This warranty was perfect to attract more customers.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Jun 2017, 09:33
Official

This is to acknowledge receipt of your complaint.


Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA