SAMSUNG ADH NIGHTMARE

<p>Firstly I want to express my total disappointment in Samsung South Africa. I Really thought you were better than the rest, well I guess I was wrong!<br />I initiated a repair of a damaged screen on my note 4 the 28th of April, three weeks later I am notified that there will be an amount of R3500 to pay before the repair could be done, take note that my phone is still under ADH Warranty. After spending nearly 2 hours on the phone with your call centre I was informed that the phone’s motherboard is faulty. It worked perfectly fine before I sent it to your repair centre, I even used the same phone to back up the data that was still on it. I am not willing to pay R3500 for something that I know is working 100%<br />You were very fast to remind me of the terms and conditions which I regard as legal jargon that you use to protect yourself. Another point I wish to make is that you never have loan devices in stock so the smart swop feature you so proudly brag about is just a way of attracting customers, because when you request a loan device you never have stock!</p> <p>So in the end I declined the repair and your call centre informed me that the device will be sent back unrepaired. <br />Meaning I have wasted 3 weeks waiting for something that would never have happened.<br />Your technicians makes mistakes and then you expect the customer to pay for it. I am also going to complain on all social media platforms and also lodge a complaint with the consumer complaints commission.<br />I have proof that my phone worked completely before I sent it to your repair centre, only that the screen was cracked.<br />See below the e-mail I received from Samsung:</p> <p>Trust you well<br />Please find the attached estimate and kindly advise on a way forward.<br />Thank you<br />Kind regards,<br />Matshepiso Mo***eng</p> <p>N.B.: Should your device need to be repaired, kindly ensure you book your device into the relevant Accredited Service Centre before your Samsung ADH Warranty period expires. Take note that should your device not be booked in within 30 days of your first contact with Samsung ADH your Samsung ADH Warranty might not be honoured.<br />Ticket ID: 210121<br />Subject: Samsung ADH Premium<br />Priority: Medium<br />Status: Open</p> <p><br />I see also that I am not the first customer to complain about this pecu**** situation.<br />Thank you Samsung for wasting my time, and I just hope for your sake that I receive my device back in working condition because if not I can and will take legal action against you. I will repair the screen at my own expense, but urges everyone steer clear of samsung, they are out to fool people!</p>