1 reviews | Active since May 2016
Samsung ADH is a lie
<p>Bought a Samsung galaxy S6 last year September of which I'm paying R479 per month for. Chose this phone as it came with Samsung ADH so i knew if my screen ever cracked it would not be a problem. When my phones screen cracked i took it in the next but a few days later i received a call from the repair centre saying that i have to pay R4600 for my repair as the mothrboard of the phone is damanged. What is the use of ADH if they tell you something else is wrong? How would a person even damage their motherboard? A faulty motherboard should actually be covered by the factory, ADH is just a marketing strategy. Now i pay a phone off that i do not have as i cannot afford repairs</p>
Thank you for voicing your complaint through to Samsung Electronics South Africa. We understand that a senior service executive has been in contact with you regarding your complaint. A full damage report was provided and we see that there has been physical damage on your main PCB. This unfortunately is not covered by the ADH cover nor your warranty as this was due to physical impact. We have advised you on the possible solutions to your complaint, should you require further assistance may you kindly contact us on ***.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We understand that a senior service executive has been in contact with you regarding your complaint. A full damage report was provided and we see that there has been physical damage on your main PCB. This unfortunately is not covered by the ADH cover nor your warranty as this was due to physical impact. We have advised you on the possible solutions to your complaint, should you require further assistance may you kindly contact us on ***.
Kind Regards
Samsung South Africa