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tshepo M

1 reviews | Active since Sept 2016

19 Sept 2016, 15:01

samsung ADH GONE MAD!

<p>Good day,</p> <p> </p> <p>I my entire life I have never experienced so much incompetence from any organisation. I 12 September 2016, I booked my phone on ADH, for repairs to be done and I was told that in 48hours it will be collected from my offices and I be left with a loan phone, and 48hrs later needless to say the phone was not picked up, and I called again, and again I was promised that on the Monday the 19 September 2016, it will be picked up with the same abovementioned arrangements,</p> <p> </p> <p>Guess what it’s now 14:37 and no one from the courier company has called, so with that said, you wonder why customers opt to purchase pirated products.</p> <p> </p> <p>Kind regards</p> <p>Tshepo Majatladi</p> <p>Mobile : + ********** 0993</p> <p>Email : ********** <p>Website: https://majatladit.wordpress.com</p> <p> </p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Sept 2016, 17:43
Official

Hi Tshepo

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team