MA
Michelle A

1 reviews | Active since Aug 2014

28 Oct 2016, 11:15

SAMSUNG ADH!!!!!

<p>I upgraded my contract on the 8th of October 2015 to a Samsung S6 egde Plus. On the 6th of October 2016 my phone fell and the screen cracked. I booked my device in at Samsung for repairs. got communication yesterday saying that Samsung ADH did not approve the repair as the warranty expired ONE DAY before the device was booked in on the 8th of October 2016. The repairer quote me R3600 to repair the screen. SERIOUSLY SAMSUNG? ONE DAY? I can also be technical and say that since my contract was only processed and approved at 17:45:03 on the 8th of October 2015 I technically only had the device for exactly ONE YEAR at 17:45:02 on the 8th of October 2016. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Oct 2016, 16:43
Official

Good day Michelle,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA