Samsung ADH

I have a Samsung Note 3 and I am very happy with the product. I had a screen repaired in October of 2014. The ADH premium applicable to this device covers it for 2 repairs being 2 screens or 2 water repairs or a combination thereof. In December of 2015 I contacted ADH again to have the screen repaired again. I was told that 2 repairs have already been logged against this device. When I queried this statement they could only say it was for a screen and another component but could not say what. I was then referred to samsung customer service who informed me that the camera was also replaced. My comment to this was that the camera was still working fine when they picked it up. There comment was that they may use the second repair as well if need be but then there was nothing wrong with the component that was supposedly replaced to start with. I have since requested a copy of the report indicating the reason for the camera to be replace. My efforts to get hold of there customer services have been difficult at best but I am still positive that the issue can be resolved