1 reviews | Active since Sept 2016

06 Oct 2016, 13:52

Samsung ADH

<p>Good day</p> <p> </p> <p>Please help me I bought a Samsung S6edge 3months ago, approximately 2 months later the phones screen died we sent the phone into Samsung ADH for repair we received the phone back and 3weeks later same thing. We sent the phone back to Samsung ADH and apparently the battery is now faulty and they quote me R800 to repair the phone. I phoned them and asked the is there any warranty on the battery and they said there is a 12month warranty but we have to take it to a Samsung repair centre, I then phoned them and they said I should send it to Samsung ADH but Samsung ADH wants me to pay to repair the phone that is still brand new. I really did not expect this kind of service when I chose the Samsung phone thinking it is a superior product but only finding out this is a inferior product. Please advise me on what to do because I’m @ a dead end and is very unsatisfied in choosing the Samsung phone and getting this kind of after sales service. i've also emailed samsung this and i have had no response for a week now, what should i do?</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Oct 2016, 15:12
Official

Hi Frederik

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team