IP
Iglesias P

1 reviews | Active since Aug 2018

11 Dec 2020, 12:08

Samsung Active 2

I had a Gear S3, due to water damage after washing my hands, I had to have it repaired in my 2nd year of owning it. Repair lasted 2 months and then it broke again. I was not prepared to pay for repairs again.

Doubtfully, I was looking at buying the Active 2 since I have always sticked to Samsung. I unfortunately gave them benefit of doubt and got one with my S20 Ultra. I have had this Active 2 for 1 month and the backplate sticky with glue was left behind on my wrist once I removed it. What a let down, my trust in Samsung has finally been broken. I do not recommend purchasing wearables from this brand as it seems quality control focused on their phone model range only.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Dec 2020, 12:52
Official
 Good Day  Iglesias,   Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
Samsung ZA
TM
Samsung South Africa
Samsung South Africa's reply11 Dec 2020, 14:47
Official
Good Day  Iglesias,  

We apologize for the inconvenience caused.

Kindly note that your device may need to be booked in for an assessment, If the device is damaged due to manufacturing faults you will be assisted in warranty.

Please go to the below link to locate the closest Authorized Service Centre to you, with the proof of purchase.  https://www.samsung.com/za/support/service-centre/ 

Regards
TM