Samsung acknowledges faulty but on Gear Fit 2, but thats not their problem.

I bought a Gear Fit 2, 2 weeks later the device falls of my hand and the screen cracks. The device has opened a few times in that week but hasnt fallen. I have read many reviews on the net about this. Samsung says that there is no problem with their band, yet they changed the band on the Gear Fit 2 Pro.

I was requested to take it in for an assessment. Their engineer said it fine. When I was there I asked the engineer to put the device on his hand. The device came of. His conclusion was the devices comes off easily but it passes Samsungs test. Luckily Samsung does not make cars, a wheel will come of and it will be ok.

I posted on Samsungs Facebook page, kept getting replies that someone will contact me. No one did and eventually my post was no where to be found.

Below is my emails to Samsung, they dont reply with details on their emails, if they even do reply: Good day Rubina

How are you?

I do apologies for emailing you on a negative issue. But I need your assistance.

Please read the attachments to get a background.

Here is a summary:

- Emailed ********** response from them was not helpfully. - Was called by Prudence from VOC and asked for serial numbers of fridge and TV. I requested the call be escalated. And also requested that the manager "Buntu" call me. - Sent through serial numbers, was told by Prudence that she requested proof of purchase. I have my calls recorded, so I listened to them and this was not the case. Requested Buntu's contact info and for him to call back, I did not receive either. - Called the Samsung number to speak to Buntu, but he was always busy. Always left messages for him to call me. - Called again and got through to Linda. She said that she will log a call for the fridge and TV. And will get Buntu to call me regarding the Gear. - Emailed Linda last week Monday and Thursday for feedback, I have not yet received any feedback. - Called in today, got through to Prudence, she said Linda is on lunch, I requested to speak to Buntu. After being on hold, Prudence informed me that Buntu wants to speak to Linda first, before speaking to me. I requested that he speaks to me then he can speak to Linda. He still refused. - Prudence said that she will log a call for the fridge and TV. - My first email to Samsung was on 30 August 2017. Today is 19 September 2017.

As I mentioned, I am a big Samsung fan, but recently I have been having issues. The problem I have now, is the Gear. I have had it for about a month. The strap is faulty and keeps falling of my hand. It fell and the screen is cracked, and Samsung wants to charge me R2080 for the repair, when I paid R2000 for the unit itself.

I have seen many reviews about this issue.

I am hoping you can assist me in solving this within Samsung and not have to take this to social media or hello peter.

Hi Rubina

How are you?

I wish you a very happy new year.

Just to give you an update, this issue has not been resolved.

Samsung customer service is extremely shocking.

Buntu only called me twice, I had to call in everyday. I was not given a direct number, I had to go through the call centre each time.

The product was tested at Samsung in Woodmead. The technician said that the band passed Samsung's tests, BUT IT DOES EASILY COME OFF.

But its not Samsung's problem.

I'm so glad that Samsung does not make cars, because driving on a smooth road will be fine. But hitting the first bump, the wheels come off, BUT THATS NOT SAMSUNGS PROBLEM.

My posts have also been removed from Facebook.

Thanks for your assistance.