Samsung accusing customer of NEGLIGENCE

This is the 3 review I am writing , after buying a twenty thousand rand , Samsung galaxy S6 tablet with attaching keyboard and S pen. I do not travel with a laptop as I was led to believe this tablet did all of that. I arrived at my hotel and set up my tablet to start working and charging it which means placing it in the upright position. Suddenly the back gave way, the magnetic strip coupled with the hinge joint that is supposed to hold up the tablet in the upright position came away and caused the tablet to fall off the table , smash to the floor causing a large crack in the screen and two small holes in the corner!. After I arrived back in the country went back to canal walk where I purchased it and was told they will not replace the screen as its seen as NEGLIGENCE!! I have written to the director of the Western cape , Samsung, who has not responded either. I would like to know from Samsung how was I NEGLIGENT! I was using the product exactly as its supposed to be used!