Samsung Accessories

Ordered my Samsung Accessory using my voucher for my new S10 Plus (plus a cash top up). The order goes via a company called Celcom. The item (a cover for my new phone which I regard as urgent so that my phone does not get damaged) was listed as in stock.

Order placed 05/04/2019. I received an email saying it will be delivered within 3 - 5 days - today is the 18/04/2019...still waiting.

Every time I call the Celcom number the agent says they will call back, or find out what is happening. Nothing ever happens.

Today after holding for 30minutes again (I hold because nobody ever calls back) I get told that the item has gone to the couriers, but they cannot tell me when it will be delivered.

I guess i will wait for the public holidays to come and go and wait in hope that my cover will arrive in 2019.