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Michael O

1 reviews | Active since Jan 2012

09 Oct 2019, 20:45

Samsung A/C not worth the extra cash.

I paid a lot more for Samsung A/C units because I thought that they are better quality.

Long story short and many visits later (from Samsung and The dealer) the acknowledge that the units are noisy but within the allowable DB range.

I can here the units vibration conking through the walls from everywhere in my house

A couple of my friends bought “cheaper brands” had the units installed back-to-back and their outdoor units can almost not be hear inside

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply09 Oct 2019, 20:47
Official
Good day

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply09 Oct 2019, 21:03
Official
Good day

Herewith your reference number:    

 ***

Regards,
SamsungSA:^MC
MO
Michael O's update13 Oct 2019, 15:26
Reviewer Update
Contact centre has made contact with me. No body from Samsung has call me to inspect. It does look like Fourways Airconditioning is the only company that can actually do anything about this.

Foursways’s Samsung rep has been here. But will obviously take their distributors part.

I have had 2 a/c units installed elsewhere (JetAir) also 12,000BTU,s they do not have nearly as much vibrations as these 12,000BTU Samsung’s...