1 reviews | Active since May 2020
Samsung absolutely USELESS - *********** PEOPLE
The most INEFFICIENT, PATHETIC and USELESS service one could ever experience. No one has done anything about my complaint since Monday. Everyone I have dealt with has been *********** and have made empty promises regarding my replacement TV that I have requested. No one gets back to you or does anything. I am always speaking to a third party, because the person dealing with the complaint is supposedly busy or not there or on a tea break and when you eventually get held of her, she is very unhelpful and pretends she is working hard to resolve the matter, but on the contrary Is doing nothing. She makes a promise to phone you back with feedback, but doesn’t. Samsung can sell you a flagship TV that you pay a fortune for, more than 150k, but if it is damaged or faulty they don’t worry anymore. You sit and wait. The Service at Samsung SA is deplorable. This as a whole is my recent experience I have had with them regarding reference number ***. Pretty DISGUSTING from a so-called global leader in electronics.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
I need prompt service!! It doesn’t help you say you are investigating the matter meanwhile nothing is being done. It’s simple, the assessment must be done and the unit must be replaced. I can’t see what the delay is!!! This should all be done in one week. Please, feedback by tomorrow!! Whoever is doing the assessment I need to give the person directions to my farm. Please, let’s get the ball rolling.
I need prompt service!! It doesn’t help you say you are investigating the matter meanwhile nothing is being done. It’s simple, the assessment must be done and the unit must be replaced. I can’t see what the delay is!!! This should all be done in one week. Please, feedback by tomorrow!! Whoever is doing the assessment I need to give the person directions to my farm. Please, let’s get the ball rolling.
I am not interested in an automated response from a machine. This is the same automated response everyone gets. Of course I know my query has been escalated. It has been escalated for the last week. I need feedback by no later than today. All that seems to happen is that I phone in, get hold of different people and there’s never any proper feedback. It’s just “your problem has been escalated and please wait for feedback” Pathetic services. I don’t want to be waiting until next year or the year after. I need feedback today so I can get the replacement unit. Someone needs to assess my damaged unit.
I am not interested in an automated response from a machine. This is the same automated response everyone gets. Of course I know my query has been escalated. It has been escalated for the last week. I need feedback by no later than today. All that seems to happen is that I phone in, get hold of different people and there’s never any proper feedback. It’s just “your problem has been escalated and please wait for feedback” Pathetic services. I don’t want to be waiting until next year or the year after. I need feedback today so I can get the replacement unit. Someone needs to assess my damaged unit.