1 reviews | Active since Sept 2021
Samsung A72
On the 2nd of August 2021 I purchased a Samsung A72 from a Telkom branch in Cape Town. I was exceptionally excited as I had saved up months for this phone, only to be sorely disappointed up until now. After 2 weeks of using the phone I came to realize that the microphone is not working optimally. As the out of box guarantee had expired, I was told it needs to be sent in for repairs. To my surprise, 4 parts had to be changed on the BRAND NEW phone. I accepted this, because what would be the use of questioning it. However, the issue was not resolved, and I am yet again without my phone. Less than 2 months old, 2 repairs which I cannoth be held accountable for as it is a purely mechanical error. I'm both sad and disgusted.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for the response. I am yet to be contacted by the relevant department. Just received this text from telkom:
Dear MARYNA CONRADIE, your Samsung,Galaxy A72 Black 128 GB is currently awaiting spares. For futher information please contact 081180. Telkom Mobile. Ref TRJ145228. Please do not reply to this
With my first repair 4 parts were fixed on my BRAND NEW PHONE. Apparently now it needs even more parts that needs to be fixed on my phone that is 2 months old today. Is this really normal? If it is, would you kindly explain as I am exceptionally confused.
Kind Regards.
Thank you for the response. I am yet to be contacted by the relevant department. Just received this text from telkom:
Dear MARYNA CONRADIE, your Samsung,Galaxy A72 Black 128 GB is currently awaiting spares. For futher information please contact 081180. Telkom Mobile. Ref TRJ145228. Please do not reply to this
With my first repair 4 parts were fixed on my BRAND NEW PHONE. Apparently now it needs even more parts that needs to be fixed on my phone that is 2 months old today. Is this really normal? If it is, would you kindly explain as I am exceptionally confused.
Kind Regards.