Samsung A70 Phone Defect & No customer care!

Bought a Samsung A70 phone. Had it for 29 days when the phone screen started flashing bright white and then died. Took it in to (Vodacom PE) as I have a contract with Vodacom - the first thing the repairman - Shudley- says to me is "yes we have had a lot of problems with the Samsung A70 screen - it is a manufacturing defect."

Samsung replaced the screen but refuse to replace my screen cover as they say they do not cover screen covers! Only problem is in order to fix their defective product they had to remove my screen cover which I paid R599 for (and was only asking for R250 cover) and you cannot reuse a screen cover.

Out of principle I refuse to carry a cost for a major manufacturer when the defect lies on their side, and it is a known defect recurring defect.

I spoke to Samsung's PE rep - Sean as well as Felicia in their call centre - 4 times. Felicia just throws the policy at you and says Vodacom must pay? Its sad that manufacturers have to hide behind policies rather than "what is right" Where is INTEGRITY? And then to have the cheek to refer the issue to Vodacom - Vodacom did not manufacture the phone so why should they carry the cost?

Its not about the money - but about the principle - shame on you Samsung.

Warning - Do not buy Samsung A70 phones....