1 reviews | Active since Mar 2020
Samsung A70
Following my complaint.
After numerous calls back and forth with both Samsung and weFix trying to figure out what is wrong with my phone I finally get a quote of R3819 to have my phone fixed as it is out of warranty.
This is ABSOLUTELY ridiculous and very FRUSTRATING that you expect me to pay that amount of money to have my phone fix when I did not even have the phone for a year yet. I have already been paying my monthly installment for a phone I could not use for 2 months and now this.
I refused to pay for the phone to be fix, Samsung needs to take responsibility for the malfunctional item they sold me ! Please can someone in Management give me a call to fix this matter as I will not be paying for this to be fix.
Samsung cannot even guarantee that this won’t happen again. I had my phone fixed in December 2019 and three months later again broken. This is ABSOLUTELY PATHETIC !
i Suggest you take a look at all Samsung A70/Charging and cell phone Complaints. There is definitely a strong case that you have a lot of faults. i am sure there is more complaints on social Media.
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
