bB
berning B

1 reviews | Active since Sept 2016

04 Jan 2017, 14:51

Samsung A7 - worst phone by far

<p>Exactly 1 year ago I wrote a complaint very similar to this one where Vodacom told me that due to my phone being 8 days old and not 7, they could not replace my deffective phone.</p> <p>Now 1 year on and 4 instances where I have had to take my Samsung A7 (absolute ****) in for repairs, I am now being told that the screen is faulty and I need to pay for it as it was due to negligence.</p> <p>I will no longer stand for this and will not pay for any repairs. This phone was a dud from the beginning and should have been replaced when I requested so.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Jan 2017, 16:23
Official

This is to acknowledge receipt of your complaint.

Kindly note your query is currently escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung SA