HP
Herman P
1 reviews | Active since Mar 2024
19 Dec 2024, 12:36
Samsung A55 colour coming off after 6 weeks
I got a Samsung A55 beginning of November this year and the paint is already coming off the side of the phone. The phone is barely 6 weeks old and its already looking worse than my A54 I had for 2 years. I thouggt the aluminum frame would be morw resistent to scraches, but what does that help of the colour comes off?
The phone itself is amazing, but visually it is starting to look horrible and I dont like it at all. I had the phone at a samsung store and the person told me that samsung wont do anything about it as this falls under wear and tear, but please see my point of view. If the phone was old it wouldnt be an issue, but its still new
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Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
19 Dec 2024, 12:37Good day Herman,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Dec 2024, 12:37
Official
Good day Herman,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
HP
Herman P's updateReviewer Update
19 Dec 2024, 14:41Hi there
I appreciate it thank you. I tried to upload a photo, but do not see any option to do that.
I appreciate it thank you. I tried to upload a photo, but do not see any option to do that.
HP
Herman P's update19 Dec 2024, 14:41
Reviewer Update
Hi there
I appreciate it thank you. I tried to upload a photo, but do not see any option to do that.
I appreciate it thank you. I tried to upload a photo, but do not see any option to do that.
