SAMSUNG A53 PHONE ISSUES

Good day

I hereby would like to be assisted with my current situation.

I have been using Samsung for the past 21 years and never have I experienced what I am currently experiencing now. I own a Samsung A53. It suddenly started freezing, heating up, all color lines across my screen and rebooting from time to time and this while I send a message or google something.

My phone kept shutting off and than a week ago it shut off and does not want to come on at all. I took it in for a review and to find out what the problem could be and I wad quoted R5999.00 to fix the issues. From main board, to the power IC, to the chip being faulty.

Now this is by far the worst I have ever heard or witness with a Samsung phone. I cant begin to explain the disappointment at this stage. I do not think its fair that I must pay for issues that are beyond my control and internal issues. I do not do anything on my phone, besides whatsapp, email, google, make use of my banking apps. travel apps, facebook (seldom), tiktok (seldom) and take pictures on occasions.

I would like assistance as to what to do in my case and how to get this issue resolved. My phone is pre-paid and not on a contract. It was bought directly from Vodacom store. I currently do not have an alternative phone and would like you to please treat this matter as urgent.

Your assistance in this regard will be highly appreciated.

Kind regards