1 reviews | Active since Sept 2025
Samsung A53
On Friday i received an email from ZAservice (Samsung online) who asked me to take my cellphone to a repair centre. Yesterday i left everything i needed to do to get the phone there and have it booked in but little did i know that no communication was made with Pandodox regarding myself bringing my phone. Pandodox expected me to pay upfront fees and all cost after they repair my phone. They said Samsung was suppose to inform me regarding the payments and or if they are going to pay for the repairs from the warranty. I have not once claimed on warranty ever for 22 years with any of my samsung phones and this is the treatment i receive. Im not happy and because zaservice is closed on weekends, i can only make contact tomorrow.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM