Samsung A52s a **********, useless cellphone!

Your phones are terrible. I took the phone on contract a month ago. I tried to perform a software updates after the prompt message to do so. The phone got stuck and I was told to go to Samsung services at the Wedge shopping Centre in Morningside. After a day of the installing a new software the screen started flickering without being touched, I turned it off and it locked me requesting a password. I entered the password, it however refuses to take it. Basically I have been without a cellphone which I am currently paying based on a contract. That is absolutely utter nonsense. I took it back to Samsung shop they told me that your software is terrible and I should go back to Samsung services. This is a waste of my time, money and patience. Since I got the phone from MTN Benmore I decided to take it back there, the guy told me that they will return it as default goods and I should wait for a good two weeks to receive it. Like seriously ???? I can't be paying so much money for goods and services that I am not using. This is nonsensical.