PZ
Philani Z
1 reviews | Active since May 2018
02 Jun 2022, 09:10
Samsung A52 software not up to speed
I'm soo disappointed with my new Samsung A52, every update will have a bug e.g, the phone will not allow you access saying it thinks you have touched it accidentally and when you try to access it and keeps saying that for the new 4 to 5 minutes. the whatsap button will appear to be cust, the phone would freeze when you trying to answer a call. I'm just disapointed in samsung
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
02 Jun 2022, 09:12Good day Philani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Samsung South Africa's reply02 Jun 2022, 09:12
Official
Good day Philani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
PZ
Philani Z's updateReviewer Update
06 Jun 2022, 09:48as expected, the best option was for me to go to one of their service centre, pathetic service as expected,
nobody even bothered to have a look at the phone just to run a quick inspection and see if they can troubleshoot the phone,
i gues the issue im having is a well known and "booking in the device" the only excuse they having for brushing the customers away...
it is unfortunate that i couldn't book in my device as i mentioned to the call centre that the day-to-day business relies on this phone so i cannot be without one. i ges I'm stuck with this broken Samsung, thanks for waiting my time and petrol
nobody even bothered to have a look at the phone just to run a quick inspection and see if they can troubleshoot the phone,
i gues the issue im having is a well known and "booking in the device" the only excuse they having for brushing the customers away...
it is unfortunate that i couldn't book in my device as i mentioned to the call centre that the day-to-day business relies on this phone so i cannot be without one. i ges I'm stuck with this broken Samsung, thanks for waiting my time and petrol
PZ
Philani Z's update06 Jun 2022, 09:48
Reviewer Update
as expected, the best option was for me to go to one of their service centre, pathetic service as expected,
nobody even bothered to have a look at the phone just to run a quick inspection and see if they can troubleshoot the phone,
i gues the issue im having is a well known and "booking in the device" the only excuse they having for brushing the customers away...
it is unfortunate that i couldn't book in my device as i mentioned to the call centre that the day-to-day business relies on this phone so i cannot be without one. i ges I'm stuck with this broken Samsung, thanks for waiting my time and petrol
nobody even bothered to have a look at the phone just to run a quick inspection and see if they can troubleshoot the phone,
i gues the issue im having is a well known and "booking in the device" the only excuse they having for brushing the customers away...
it is unfortunate that i couldn't book in my device as i mentioned to the call centre that the day-to-day business relies on this phone so i cannot be without one. i ges I'm stuck with this broken Samsung, thanks for waiting my time and petrol