TM
Thato M

1 reviews | Active since Jun 2021

23 Jun 2021, 20:07

Samsung A52 LCD broken

I purchased a Samsung A52 on the 1st April 2021 , On the 21 June my screen turned blank and when i took to Samsung branch in Durban I was told that its LCD is broken . I informed the person attending to my query about the 1 year warranty and I was informed that the LCD is not covered in the 1 year warranty . To replace the LCD I was quoted R2500 and R 350 for keeping my data safe . Samsung kindly check if all the quality checks for A52 were met as I have seen a lot of queries on the internet where the A52 customers claims that their screens turn blank and that also happened to me and upon investigation by technician I was told the LCD is broken that brings a lot of questions about the quality of the phone as the phone was only launched in March 2021 and already there are queries about it . I had a lot of Samsung phone before and none of this ever happened to me .I had a screen protector and pouch to protect my phone . I am really disappointed at Samsung as I am a Samsung loyal customer . Can Samsung investigate the Samsung A52 and also include the repairs of the LCD in the Warranty period of 1 year as R2545 is expensive and I don't have that kind of money. If my cellphone is not fixed by Telkom under warranty . I will be pushed to purchase another phone which is not a Samsung brand and unfortunately for Samsung they will loss a household of Samsung loyal customers . I trust that this matter will be taken serious as I am phoneless for full 2 days now .

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Jun 2021, 20:21
Official
 Good evening Thato,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
SS