Samsung A51 Phone Software Issues

my husband and i was so excited that now we could finally afford another Samsung Phone, so I've took this contact from Telkom for my husband so excited, Just to find a month or 2 later we started having problems with the phone. the phone will switch off and than switch on, my husband been the busy man that he is he never made the time to go to Telkom to explain this situation he would carry on using the phone as is and complain the whole way through. well you see we have a small business and a baby so there was no time i was at home with baby and well my husband had to bring the income.

so as it was coming to almost a year my husband kept on complaining but still didn't make the time to go in and than suddenly the phone gave up on him. so he took it to Telkom and they said take it to Samsung Repair centre.

just because of slight dent on the cover of the phone, which was really nothing the warranty gets invalidated. and the manager says i need to take it up with Samsung. and that they cannot do anything about it. so my husband spoke to the manager and explained him the issues his been having with the phone, (the manager said again that he cannot help) my husband asked him to please have a look at it come back to him. the manger agreed biased on the fact the phone could have a software problem.

we call to find out the progress on the phone and yes its a software related issue and wants to charge us R5000 some change to have this phone repaired.

we work to hard to go around spending so much money on repairing a phone, plus we have a baby that's absolutely ridicules, Plus we still have to pay for the balance of the one year. that's reminding.

I am so disappointed with Samsung, for treating a loyal Samsung Customer like this

i would like Samsung to look into this matter for me, i wont be buying Samsung phones any more based on this situation

Yours Faithful Audrey ***