1 reviews | Active since Mar 2009
Samsung A5
<p>My Samsung A5 phone was locked with a password. My daughter ( 4 ) got a hold of my phone & was playing with it & after numerous attempts she managed to erase everything of my android. I feel this is unacceptable as the reason why we have passwords is to protect the phone & prevent anyone getting in & doing such things.I will definitely take this matter further as this is certainly a breach of confidentiality as passwords are there to secure your device. I lost every single bit of information including all my apps & messages, work emails & including contacts from the sim card & pictures from my gallery & memory card.. Basically my phone is like a brand new device now. Everything is erased.</p> <p>I will publish this on facebook & every other social media site to warn people not to buy Samsung .</p> <p>Should have never swopped my blackberry for a Samsung if only i knew this.</p>
Good day,
Thank you for bringing the matter to our attention. Kindly note that we have escalated the matter through to our Voice of customers department who will be in contact to assist accordingly in this regards. Our sincere apologies for any inconvenience in this regards.
Herewith your VOC reference number: ********** 767
Kind regards
Samsung SA
Good day,
Thank you for bringing the matter to our attention. Kindly note that we have escalated the matter through to our Voice of customers department who will be in contact to assist accordingly in this regards. Our sincere apologies for any inconvenience in this regards.
Herewith your VOC reference number: ********** 767
Kind regards
Samsung SA
