1 reviews | Active since Apr 2015
Samsung A5
Please note that i posted this on the 22nd of April and Vodacom has still no given me proper feedback and i feel the easiest thing to do was for me to get a new phone,i am not happy with the service im getting and not sure if i will be using Samsung ever in my life.<br> <br> Please note that i claimed for a phone as my one got ****** and i took a Samsung A5 on the 6th of March,after 2 weeks on the 22nd of March the phone gave me a black screen and it was not functional,i took in the phone to Vodacom and i was told its under warranty i can take it in for repairs at Samsung in Woodmead,i took it in and the phone worked well,on the 18th of April the phone fell and had a minor crack and gave me the black screen again,i took the phone again and i was told i have to pay for the repairs and when i called Cellsure i was told i should have been given a new phone as the phone is faulty and seeming its not older than a month but has so many faults they cant help me,im fustrated and not willing to pay for fixing costs as i feel its impossible for a phone that is less than 2 months to have undergone 2 repairs,please advice on how i can sort this matter out.
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
