FH
Frederick H
1 reviews | Active since Nov 2014
05 Dec 2022, 17:40
Samsung A33
I upgraded last year end of November at Telkom.I have a few contracts with Telkom.Every contract that I upgrade I always take a Samsung.I took a A33 for my wife.On Thursday evening the phone got a little warm and then the screen doesnt respond to touch.I contact Telkom and they told me the phone is just out of warranty.Now I must pay for a repair of a phone that isnt even a fault of mine.I will not upgrade to a Samsung ever again if this is the service they offer.
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Replies (2)
Samsung South Africa's replyOfficial
05 Dec 2022, 17:42Good day Frederick,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
Samsung South Africa's reply05 Dec 2022, 17:42
Official
Good day Frederick,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
FH
Frederick H's updateReviewer Update
15 Dec 2022, 12:38Samsung emailed me and told me I must bring in the phone with proof of purchase but I cant find the email.The phone is on a Telkom contract so how will I get proof of purchase?The top half of the screen works but not the bottom half
FH
Frederick H's update15 Dec 2022, 12:38
Reviewer Update
Samsung emailed me and told me I must bring in the phone with proof of purchase but I cant find the email.The phone is on a Telkom contract so how will I get proof of purchase?The top half of the screen works but not the bottom half