MR
Melanie R

1 reviews | Active since Nov 2021

14 Nov 2021, 21:40

Samsung A32 upgrade.

I can't really rate MTN as a bad experience but this phone is driving me nuts! I recently upgraded to a A32 and it was the biggest mistake! I had a huawei P20 pro and did not have any issues. The A32 is the worst phone I ever had. It's slow, it delays everything, when I try take a photo I have to forever just for it to open. I thought after the first software update it will be better. It's not. Still the same. When I select a certain key it will always type whatever it wants to. It gets way to hot while charging. It's not even a fast charger! I didn't get earphones like I did with all my other phones. This is seriously disappointing and I will never recommend this phone to anyone. I was told I won't make a mistake going for the A32 as I wanted the huawei but guess what. It was the biggest mistake upgrading to samsung and a big disappointment. Next upgrade will be a huawei, hands down.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Nov 2021, 07:30
Official
  Good morning Melanie, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^SS