MH
Mveli H
1 reviews | Active since Feb 2020
16 Aug 2022, 04:47
Samsung a32 software update failures
I have a Samsung A32 4g phone. The phone has been recommending that I do an update, I finally gave in and did an update. The phone is now doing a consistent restart, androind start and switches off. It does this process continuously until the battery is finished. I contacted Samsung South Africa about the problem as I think they need to sort it. To my displeasure they are informing me that I must take to a repair center at my own cost. I just don't believe that I should be the one paying for Samsung's system failure.
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Replies (2)
Samsung South Africa's replyOfficial
16 Aug 2022, 09:28Good day Mveli ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply16 Aug 2022, 09:28
Official
Good day Mveli ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
16 Aug 2022, 10:07Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply16 Aug 2022, 10:07
Official
Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM