SS
Sarie S
1 reviews | Active since Mar 2015
03 Feb 2022, 12:43
Samsung A32 phone
Samsung A32 .Software problem on A series PHONES Cant use Garmin app. Garmin watch forerunner 45S .Loose contact between App, Garmin watch and Samsung A32 phone. After Samsung so called sortware update ON 21.1.2022 At Samsung customer care in Lynnwood. Pretoria i still encounter same problem. And after lots of emails still waiting. Problem from date 9.1.2022 bought the A32 phone till today 3.02.2022. Trust worthy technician said nothing that i do about this issue. WILL SOLVE THE PROBLEM BECAUSE THE SAMSUNG SOFTWARE UPDATE STILL NOT SOLVE. Paid cash for phone. Nobody seems to help, many customers stuck with this problem.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
03 Feb 2022, 13:06Good day Sarie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply03 Feb 2022, 13:06
Official
Good day Sarie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS