ME
Monja E
1 reviews | Active since Feb 2022
11 Feb 2022, 13:32
SAMSUNG A32 GONE WRONG!
As a Samsung User for so many years, trusting their brand and quality. I am deeply disappointed in the Samsung Galaxy A32. And Samsung's production line for producing faulty phones and distributing them to retail stores to be sold. And when it's being sold to us by sales representatives we are told to not come back when the phone gives problems. This is an official complaint to have these models removed or they need to do an investigation regards to the programming of the A32 models.
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Replies (3)
Samsung South Africa's replyOfficial
11 Feb 2022, 13:35Good day Monja ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply11 Feb 2022, 13:35
Official
Good day Monja ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
ME
Monja E's updateReviewer Update
11 Feb 2022, 13:59Thank you so much. I really appreciate it.
ME
Monja E's update11 Feb 2022, 13:59
Reviewer Update
Thank you so much. I really appreciate it.
Samsung South Africa's replyOfficial
11 Feb 2022, 15:33Not a problem, we'll inform you of any significant developments. ^NM
Samsung South Africa's reply11 Feb 2022, 15:33
Official
Not a problem, we'll inform you of any significant developments. ^NM