1 reviews | Active since Mar 2017
Samsung A32 faulty Handset
ear Sir/Madam,
I have been a loyal customer of Vodacom for more than a decade, using mobile number ***.
Recently I upgraded my contract at Vodacom Shop at Bluff, where I was given a faulty handset. The staff in the Vodacom shop at bluff failed to identify the fault twice and sent me to Vodacom Repairs umhlanga. After several follow ups and visits I came to know that they were going to change some parts of the brand new phone ( without my consent).
I have purchased/ upgraded the handset on 10th of October 2021 and till date- 28 |December 2021 ( more than 2 months) I have not received any information, nor has anyone contacted me to resolve this issue.
I have requested a new handset at Vodacomshop Bluff, but the staff named Raees was very arrogant and said that he will not provide any assistance and I am free to take any legal actions against Vodacom.
I have the following three requests to Vodacom : 1. Vodacom must provide me with a brand new handset and not a repaired one. 2. Vodacom must waive off my three month's bills for not using the handset and for the frustration caused by you and your franchise. 3. Vodacom must take some serious action against this particular shop in the Bluff as well as in Umhlanga.
Waiting for your urgent and positive response.
Regards, Amit More Durban, S.A ***
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM