GS
Gert S
1 reviews | Active since Jun 2021
11 Jun 2021, 09:58
Samsung A31 WIFI issue
I tried for more than a month to get my brand new a31 to use my WIFI, but it does not. all our electronic WIFI devices accept the new Galaxsy A31. phoned support twice when they gave us the same advice as on the internet, also spoke to a technician with no resolution. I'm really tired to try and fix this issue that is not related to a stupid user, the device has a problem.
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Replies (2)
Samsung South Africa's replyOfficial
11 Jun 2021, 10:01Good morning Gert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply11 Jun 2021, 10:01
Official
Good morning Gert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
GS
Gert S's updateReviewer Update
11 Jun 2021, 10:01Sorry nothing connects to the dam phone nothing
GS
Gert S's update11 Jun 2021, 10:01
Reviewer Update
Sorry nothing connects to the dam phone nothing