Samsung A31 SUCKS!

I am disgusted with the customer care Samsung gives regarding their devices

I have a Samsung A31 that I bought on contract through Vodacom October 2020.

Beginning March the phone screen started malfunctioning while lying on the table. I thought something was pressing against the lock button so I moved the phone away from everything. Same thing kept on happening. After removing the phone cover, we discovered that the frame started bulging and had lifted the screen. It lifted the screen far away to then crack it and therefore it stopped working completely.

Took it to their workshop and after the technician had a quick look, they made a primary assessment that the phone took a knock which caused the screen to lift and crack. They wanted me to book it on to see what other damage was caused. I did explain to the lady what happened as read here above but she kept on saying that the phone had to have taken a knock.

Regardless of this, even if they assess the other damage as manufacture defect, the phone screen will be charged at physical damage which I will have to pay. Screen repair is not covered if there is a manufacturing defect unless you have insurance on the device that was taken out within 3 months after date of purchase.

A cost of 2099 was given for screen repair, which covers new screen and labour.

I refused to pay for something I didn't break. Took it somewhere else. After the technician booked it in as screen cracked due to swollen battery. The engineer charged it as physical damage and liquid damage. I had to pay for a screen repair and labour as no one wanted to help me with a device defect.

FOUR DAYS after repair the phone started bulging on the other side!!

Now I sit with a phone that is still not fixed. And I had to pay for a product defect after no one wanted to listen when we told them something is wrong with their device

HOW THE **** IS THIS GOOD CUSTOMER SERVICE!!

Disgusted in Samsung after being a huge supporter