Samsung A3 6 Complaint

<p>To whom it may concern,</p> <p> </p> <p>I recently upgraded with Cell C in March 2016 amd got the Samsung Galaxy A3 6. I immediate;y purchased a screen protector along with an expensive cover for extra protection. As everyone in the public is aware Samsung is known for providing 1 free screen repair. My phone fell out of my pocket and got a small crack on the screen, however I am unable to use the phone current;y.</p> <p> </p> <p>I went to Samsung in Menlyn Park Shopping Mall just to find out that my phone was not registered for this benefit. NO ONE at Cell C informed me that, that was the process which was needed to follow in order to qualify for the benefit.</p> <p> </p> <p>I am now forced to [pay R3000 for a brand new phone as Samsung and Cell C just pulled up their shoulders and said "sorry".</p> <p> </p> <p>I would like to enquire what Samsung is willing to do regarding this situation as I have been a long time Samsung client and does not accept this service.</p> <p> </p> <p>I am looking forward for your reply.</p> <p> </p> <p>Should I not get a reply I will take furthur actions.</p> <p> </p> <p>Kind Regards</p> <p>Mennissa Pieterse</p> <p>***</p>