kJ
kenronique J

1 reviews | Active since Feb 2016

26 Feb 2016, 09:13

Samsung A3

I purchased a Samsung a3 7 months back which had given me numerous problems <br> Recently the device decided not to switch on or charge, i send it to Samsung sandton for assessment<br> I received a quote for r3172.00 they indicated that Camera glass cracked<br> LCD cracked<br> Mother board is damaged, and that the phone must have fell, which i cant rememeber<br> And that its physical damage and they have voide the warranty<br> Oh I have to Take out r3172.00 where i could buy a new phone<br> this is utterly ridiculous, Nice going Samsung!<br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Feb 2016, 11:33
Official
Hello kenronique,

Good day kenronique

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number:***

Regards