LW
Louis W
1 reviews | Active since May 2016
24 Mar 2020, 16:47
Samsung A20 bad phone
Samsung Galaxy A20 is the worst phone I ever had. Adaptive brightness is checked but brightness level does not adapt in bright sunlight making screen invisible and one cannot see brightness bar to increase it manually. Screen also shuts down while looking at it in stead of remaining on. Phone was sent to Samsung twice for repairs without any improvement. According to clause 56 (3) of the Consumer protection Act of 2008 a supplier needs to replace or refund an item if it fails after a repair, a request completely ignored by Samsung. According to Samsung’s website one can send a complaint to their CEO which is bull as one only gets a computer reply promising investigating the complaint.
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Replies (2)
Samsung South Africa's replyOfficial
24 Mar 2020, 17:51Good day Louis
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA: ^SS
Samsung South Africa's reply24 Mar 2020, 17:51
Official
Good day Louis
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA: ^SS
LW
Louis W's updateReviewer Update
27 Mar 2020, 11:56+Received a phone call from Monarch at Samsung stating that in order for Samsung to decide whether phone can be replaced or refunded, phone needs to be inspected by them. Asked him to send me an email stating this that I can send with the phone to Samsung in order that they know what to do when they receive it. As can be expected, nothing further happened, I am still waiting for the email. Stay clear of Samsung phones as their customer service is of no use.
LW
Louis W's update27 Mar 2020, 11:56
Reviewer Update
+Received a phone call from Monarch at Samsung stating that in order for Samsung to decide whether phone can be replaced or refunded, phone needs to be inspected by them. Asked him to send me an email stating this that I can send with the phone to Samsung in order that they know what to do when they receive it. As can be expected, nothing further happened, I am still waiting for the email. Stay clear of Samsung phones as their customer service is of no use.