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Deevan N
1 reviews | Active since Sept 2016
28 May 2021, 19:43
Samsung A02 Smart phone damages the sim card every time you do a software update
I have purchased a Samsung Cellular phone on the 29th of April 2021. I inserted my sim card later that day the phone requested me to update the software which I did. The next thing the phone said insert sim card. The phone stopped working.
The following day I took the phone to Cell C and they advised that the sim had been damaged. I then did a sim swap and the phone worked again. Until yesterday the 27th of May 2021. The phone requested that I update the software. Once updated the phone damaged the sim again.
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Replies (1)Samsung South Africa's replyOfficial
28 May 2021, 20:12Good evening Deevan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply28 May 2021, 20:12
Official
Good evening Deevan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
