Samsung- A total disgrace to their customers!!!!

I would like to state my dissatisfaction with Samsung and I regret the day I bought the Samsung fridge. It's been an absolute mayhem dealing with Samsung trying to get them to help me with my fridge. I bought the Samsung R***A5202B1/FA at Makro Amanzimtoti on 10 October 2021.

On the 1st of September 2022 I noticed a horrible line crack inside the fridge on the top right hand side. I went to the nearest Samsung in Durban they referred me to Makro and Makro called Samsung, on the 6th of October a Technician came to asses the unit and he advised Samsung will be in touch. They called on the 14th of October notifying me that they are coming to repair the fridge, when they got to my place the first question I had for the Technician was how are they going to repair the unit.

They told me sir we are going to drill and patch the crack with the sealant, they further explained that this method was approved by their seniors. I informed them that I bought the fridge for R25k and they are now going to patch it with a R69 sealant? That is something I could never allow to happen. Imagine drilling a fridge in front of the customer!? Never again will I ever buy anything that has a Samsung emblem on it.

I got a call yesterday from Samsung (Masechaba) who informed me that since I am refusing their assistance to fix the fridge they will be sending me an email to state that they cannot assist any further. I still stood my ground and told her I won't accept a fridge that has been patched the fridge is still under warranty she then told me that they won't be replacing the fridge.

Don't even buy a Samsung fridge the service is horrible and they are a huge company running the business like a small ****a shop around the corner!!