Samsung , a thing of the past!

***, I am saddled with endless promises of callbacks and feedback which sadly never come into fruition. There is a clear lack of customer service and lack of communication between the HO and Regional Office, it seems I as the customer have to be the go-between these 2 regions. There is no accountability , no customer centricity, actually just no care in general, hundreds of rands in airtime and frustration I am still awaiting feedback on my repair. You are supposed to be a Brand synonymous with quality, and yet here we are struggling in every sense of the word. Its a shame really that almost every appliance , gear, electronics , cellphones etc I own, is a Samsung Brand, but it will stop there, the future is not you!