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mohseen.bhayat mohseen.bhayat

1 reviews | Active since May 2016

18 Jun 2021, 10:18

Samsung 'A' series Devices no earphones ?

I've procured a Samsung Galaxy A32 4G from Vodacom. The device is satisfactory however I''m displeased with the fact that the 'A' series comes without earphones. Not sure about their other series but would like to enlightening consumers not to take any byproducts for granted when purchasing mobile devices from Samsung. The reason for this according to Samsung is that this is a Eco Friendly initiative apparently. Below is the reason and remarks from Samsung South Africa... 'Samsung is now going the more Eco friendly way when manufacturing it's new products' 'If they do not have then they'll need to purchase new ones unfortunately'. In my opinion this is cost-cutting and once again the consumer is getting the short end of the stick.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jun 2021, 10:20
Official
 Good morning Mohseen,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^SS