1 reviews | Active since May 2019
Samsung a JOKE!!
We bought a Samsung Fit3 on the 25th of March 2024, we liked it so much that we ordered another one on the 30th of March 2024. The 2nd ones battery did not last and we ask for them to check it, they made promises to pick it up the next day. Emails went back and forth - 6 May, 2 months later, they finally picked it up.
Since we struggled to get it picked up we asked for a refund and guess what - it's two months later AGAIN and we still have not received the refund.
They claim that they have already made the refund but conveniently no one can find the proof of payment.
P.S. Even escalations within Samsung does not mean anything, COB was on the 2nd of July already [13:26, 02/07/2024] Samsung Service SA: Please note that I will be escalating your query to our senior escalations department. You will be contacted before the end of business today.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM